Legal

Refund & cancellation

Last updated 1 August 2026. This policy applies to studio fees invoiced by Sensor Nodehub. This website does not take payment.

Eligibility

Refunds are available to the person or organisation named on the invoice. Transferring a seat to a colleague in the same company is preferred over a refund when the intake has not yet opened; ask first. We do not refund because a vendor interface changed, because your extract was messier than expected, or because you disagree with a teaching argument.

Timeframe

Write to info@sensor-nodehub.digital before the first live session for a full refund of Signal Desk or Observatory Circle, minus any bank fees we cannot recover. After the first live session and before the end of week three, a partial refund may apply (see below). After week three, live seats are non-refundable except where Thai consumer law requires otherwise or where we cancel the intake.

Full or partial refund

Full. Cancel in writing before session one, or if we cancel the intake, or if we decline the seat after payment by mistake. Partial. Signal Desk: 50% of the studio fee if you withdraw in writing during weeks one to three. Observatory Circle: 40% of the total if you withdraw in the same window; the written programme review portion is non-refundable once we have scheduled the review call. Partial amounts are calculated on fees actually received, not on list prices later published on the site.

Non-refundable items

Field Notes becomes non-refundable once the download link or files have been sent. Guest lecture passes, if ever invoiced separately, are non-refundable after the session starts. Travel, accommodation, and your internal engineering time are never part of our invoice and are not refundable by us.

Refund process

Send an email with the invoice number, intake name, and whether you want a refund or a seat transfer. We confirm eligibility within five working days. Approved refunds are returned by bank transfer to the originating account unless you give written alternative details that match the invoice payer.

Processing time and method

Once approved, we initiate the transfer within ten working days. Thai domestic transfers usually arrive faster; international returns depend on your bank and may take additional days. We refund in THB. Currency conversion on your side is outside our control. Bank charges levied by correspondent banks are deducted if they cannot be avoided.

Cancellation by us

If an intake cannot run — instructor illness without a substitute, or fewer than four confirmed Signal Desk seats — we cancel, refund in full, and offer a later calendar. We do not owe travel costs.

Exceptions

If a live session technology failure on our side costs you more than half a teaching day, we will offer a make-up hour or a proportional credit toward a later kit. Force majeure (storm closures on Koh Chang that block teaching, widespread connectivity failure) may delay sessions without creating an automatic refund; we reschedule first.

Contact for refund requests

Email info@sensor-nodehub.digital with “Refund” and the intake date in the subject. Phone: 039 551 038. Address: Street: Hat Kai Mook, Koh Chang, Koh Chang; City: Koh Chang; State/province/area: Trat; Zip code: 23170; Country calling code: +66; Country: Thailand. Related terms live on Terms.